How to Start a Return

Email support@logan-newyork.com with your order number and reason for return. Items must be unused, unworn, and in original packaging with tags attached.

 

Return Process

How to start a return 
1. Email [support@logan-newyork.com] with your order number and reason. 
2. We’ll confirm eligibility and send instructions. 
3. Ship your item to the address below.

Return routing:

US returns are processed via our authorized returns center (address provided 
with RMA & also below). We don’t accept walk-ins at the registered office.

Return Address:

International Warehouse (ORDERS ARE RETURNED TO THIS ADDRESS)

Consignee: LTS COMMERCE

Lane 1177, Jianlan Road, Meixu Street, Yinzhou District

City: Ningbo

ZIP Code: 315100

Province: Zhejiang

Country: China

Track and Trace cost to ship items back to international warehouse is responsibility of the customer 

This policy is subject to our Terms of Service.

Refunds

After we receive and inspect your return, refunds are issued to the original payment method within 7 business days. Shipping fees are non-refundable unless we made an error. Returns are processed and inspected via our international warehouse facility.

Refund Process

Once returned items are inspected, refund is processed 2–5 business days after we receive and inspect the item; refunded to the original payment method. 

Exchanges

For a different size or color, contact us first to confirm availability. We’ll guide you through the next steps.

Cancellations

Requests made before an order enters processing can often be accommodated. Once prepared for shipment, cancellation isn’t guaranteed.

Damaged or Incorrect Items

If something arrives damaged or wrong, notify us within 3 days of delivery with photos so we can arrange a replacement promptly.